Support & contact.
Acorn is a small team in alpha. We read every email. Use the address that matches your question and we will get back to you within two business days.
What is going wrong?
Start with the symptom. You can pause or quit Acorn whenever you need your Mac.
Registration or sign-in is stuck
Check your internet connection and the status page. Note the short error shown in the app. If an invite is rejected, ask General & product below for help; do not send the invite link, code, password or token.
My Mac is connected but has no work
Check whether Acorn is paused, outside your schedule, or waiting for a model download. Being connected does not guarantee a matching job or earnings. See how hosting works before changing settings.
A model download is stuck
Keep your connection available and check the app's disk-space message. Use the app's retry option if offered. If the same error returns, note it for support. Do not delete model files or install a model from another site.
I need to set up payouts or check a payment
Open payout setup in Acorn even if you have no earnings yet. Follow the secure setup screen; do not email bank details. For a missing payment, ask General & product below with the date and brief status you see, without account numbers.
Acorn or my API client cannot connect
Check the status page and your connection. API buyers can check the API documentation for the expected request and error. If it persists, contact General & product below. Routine connection errors are not security reports; never paste an API key.
An update or installation fails
Use the app's update flow or the official download. If macOS shows a security warning, stop and contact support with the warning text. Do not bypass the warning or turn off macOS protections.
I want to pause or uninstall Acorn
Pause or quit for a break. To remove Acorn, follow the built-in uninstall guide. Do not delete unfamiliar folders or run cleanup commands from a message.
Prepare an optional support note
This draft stays on this page until you choose Copy preview. Nothing is sent automatically. Enter only your app version and a brief error; omit passwords, tokens, invite links, payment details and customer content. No logs or files are collected.
Then paste only what you choose into an email to the appropriate channel below. Reloading or clearing this page removes the draft.
General & product
Host setup, no work, payouts, API buyer support, pilot access and partnerships:
Security
Report a vulnerability in the coordinator, worker app, or manager UI:
Include reproduction steps and contact details. See Security for disclosure guidelines.
Privacy & data
Privacy enquiries, deletion requests, GDPR subject access requests:
See the Privacy Notice for what data Acorn holds.
Legal
Signed agreements, custom pilot terms:
See Terms and Worker Agreement.
Before emailing, check the FAQ.
The host FAQ covers worker eligibility, how earnings work, what data workers see, and how to uninstall.