How we handle data.
What Acorn collects, how it is used, how long it is retained, and the deletion choices available to you. Drafted for the beta period and pending lawyer review.
1. Information we collect
Account details, API keys and partner configuration, submitted audio references, generated transcripts, billing records, support correspondence, and diagnostic events such as worker heartbeats, abuse detections, and manager sign-in activity.
2. How we use data
To operate the coordinator, dispatch jobs, validate worker quality, prevent abuse, bill for usage, pay workers, and improve the product. We do not sell personal data.
3. Worker processing model
Audio is split into short fragments and dispatched to workers. Workers receive the minimum data needed to transcribe a fragment. The current pilot is not designed for HIPAA-regulated audio.
4. Retention
Job inputs, transcripts, and operational metadata are retained only while needed for product operation, recovery, billing, and auditability.
5. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of personal data that Acorn controls. EEA and UK users may also request restriction, objection, or portability.
6. Lawful bases and transfers
Acorn generally processes data to perform a contract, operate legitimate business interests such as security and fraud prevention, and comply with legal obligations.
7. Security
HTTPS in transit, access controls for the hosted coordinator, manager authentication with passkeys, logging, and operational safeguards. See the Security page for details.
8. Contact and updates
Material changes will be reflected on this page before broad public launch. Questions: privacy@acorncompute.com.