Acorn (Best Price LC) uses the categories of service providers below to deliver the Acorn service. Some of them process customer data on our behalf. Customers with a signed Data Processing Addendum receive the named list of subprocessors on request.
| Category | What it does | Customer data it handles | Location |
|---|---|---|---|
| Hosting | Runs our servers, database, and storage volumes | All customer data, including audio and transcripts | United States |
| Edge network, CDN, and TLS | Terminates encrypted connections and routes traffic to our servers | All traffic to and from our services, in transit | Global edge locations |
| Object storage and database replica | Stores job audio and a continuous replica of our database | Audio, transcripts, and account records | Provided with the named list |
| Email delivery | Sends account and service email | Email addresses and message contents | United States |
| Infrastructure, backup, and alerting tooling | Runs continuous integration, backups, and uptime and incident alerting | Operational metadata, alert text, and encrypted backup copies of service data | Provided with the named list |
| Analytics | Measures website and app use | No job content; usage events and identifiers (website cookie IDs and worker identifiers), plus IP address from the Mac app only | United States |
| Payouts | Sends worker earnings | No customer data; worker payout details only | Where each payout provider operates |
| Distributed compute | Independent worker operators run transcription and Mac environments on their own Macs, under the Worker Agreement | Audio segments or, for some jobs, complete recordings; transcript fragments; Mac environment contents | Worldwide |
Webhook endpoints and other destinations a customer configures receive data at the customer's direction and are not Acorn subprocessors.
Changes
We update this page when a category changes. Customers under a DPA receive notice of subprocessor changes as the DPA provides.
Questions or requests for the named list: legal@acorncompute.com.